We have a 30-days return policy, which means you have 30 days to request a returnafter receiving the product.
To be eligible for return, your product must be in the same condition as when you received it, unworn or unused, labeled, and in its original packaging. You also need a receipt or proof of purchase.
To activate it once, you can contact our service @Hellopro.co. If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without prior request for return are not accepted.
You can always contact us at any report problem service @Hellopro.co.
Damage and Problems
Please check your order when you receive it. If the product is defective, damaged or received the wrong product, please contact us immediately so that we can evaluate the problem and correct it.
Exception/non-returnable goods
“Certain types of products cannot be returned, such as perishable products (such as food, flowers or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept dangerous materials, easy Return of flammable liquid or gas. If you have any questions or concerns about a specific product, please contact us.
Unfortunately, we cannot accept returns for special offers or gift cards.”
Exchange
“The fastest way to ensure that you get what you want is to return the items you own.
When you need to return or exchange the goods, please contact our customer service in advance to obtain the return shipping label.

do The original address or mailing address cannot be restored. If we do not receive the goods, we will not accept returns and exchange requests, and all return handling fees and freight will be borne by the customer.

The return shipping label will be provided by mail after applying for the return.

In addition, if the product return does not comply with our return policy, we will reject the return request and require the customer to bear the return handling fee and return shipping fee.”
Refund
We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Keep in mind that your bank or credit card company may also take some time to process and mail the refund.